Pages : 1
#1 Le 20/09/2024, à 10:26
- cmontesquat
HP PhotoSmart 5510 - Scan impossible
Bonjour.
Je viens de passer en version 24.04
et je ne peux plus scanner à partir de l'imprimante multifonction HP PhotoSmart 550 connectée en USB (imprimante qui ne sert qu'à scanner).
(Sous la version précédente de Ubuntu, il n'y avait aucun problème.
Elle est bien dans HP-Setup et remonter dans Paramètre/imprimante de Ubuntu
Le panneau de 'imprimante me dit que l'ordinateur est introuvable.
Cependant HP-setup l'a détectée.
J'ai désinstallé l'imprimante, résintallé en mode commende ou par HP-setup automatique ou en mode manuel
J'ai désinstallé et réinstallé les modules HP et appliqué d'autres commandes trouvées sur le Net (et que je comprenais pas bien).
Rien n'y fait, je ne scan toujours pas.
Voici la réponse à hp-check -t (où on retrouve des erreurs que je ne sais pas résoudre)
hp-check[111203]: info: :
hp-check[111203]: info: :HP Linux Imaging and Printing System (ver. 3.23.12)
hp-check[111203]: info: :Dependency/Version Check Utility ver. 15.1
hp-check[111203]: info: :
hp-check[111203]: info: :Copyright (c) 2001-18 HP Development Company, LP
hp-check[111203]: info: :This software comes with ABSOLUTELY NO WARRANTY.
hp-check[111203]: info: :This is free software, and you are welcome to distribute it
hp-check[111203]: info: :under certain conditions. See COPYING file for more details.
hp-check[111203]: info: :
hp-check[111203]: info: :Note: hp-check can be run in three modes:
hp-check[111203]: info: :1. Compile-time check mode (-c or --compile): Use this mode before compiling the
hp-check[111203]: info: :HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
hp-check[111203]: info: :are installed to successfully compile HPLIP.
hp-check[111203]: info: :2. Run-time check mode (-r or --run): Use this mode to determine if a distro
hp-check[111203]: info: :supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
hp-check[111203]: info: :has the proper dependencies installed to successfully run.
hp-check[111203]: info: :3. Both compile- and run-time check mode (-b or --both) (Default): This mode
hp-check[111203]: info: :will check both of the above cases (both compile- and run-time dependencies).
hp-check[111203]: info: :
hp-check[111203]: info: :Check types:
hp-check[111203]: info: :a. EXTERNALDEP - External Dependencies
hp-check[111203]: info: :b. GENERALDEP - General Dependencies (required both at compile and run time)
hp-check[111203]: info: :c. COMPILEDEP - Compile time Dependencies
hp-check[111203]: info: :d. [All are run-time checks]
hp-check[111203]: info: :PYEXT SCANCONF QUEUES PERMISSION
hp-check[111203]: info: :
hp-check[111203]: info: :Status Types:
hp-check[111203]: info: : OK
hp-check[111203]: info: : MISSING - Missing Dependency or Permission or Plug-in
hp-check[111203]: info: : INCOMPAT - Incompatible dependency-version or Plugin-version
hp-check[111203]: info: :
warning: ubuntu-24.04 version is not supported. Using ubuntu-23.04 versions dependencies to verify and install...
hp-check[111203]: info: :
hp-check[111203]: info: :---------------
hp-check[111203]: info: :| SYSTEM INFO |
hp-check[111203]: info: :---------------
hp-check[111203]: info: :
hp-check[111203]: info: : Kernel: 6.8.0-45-generic #45-Ubuntu SMP PREEMPT_DYNAMIC Fri Aug 30 12:02:04 UTC 2024 GNU/Linux
Host: PortableCyrill
Proc: 6.8.0-45-generic #45-Ubuntu SMP PREEMPT_DYNAMIC Fri Aug 30 12:02:04 UTC 2024 GNU/Linux
Distribution: ubuntu 24.04
hp-check[111203]: info: : Bitness: 64 bit
hp-check[111203]: info: :
hp-check[111203]: info: :-----------------------
hp-check[111203]: info: :| HPLIP CONFIGURATION |
hp-check[111203]: info: :-----------------------
hp-check[111203]: info: :
hp-check[111203]: info: :HPLIP-Version: HPLIP 3.23.12
hp-check[111203]: info: :HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for ubuntu distro 24.04 version
hp-check[111203]: info: :
hp-check[111203]: info: :Current contents of '/etc/hp/hplip.conf' file:
hp-check[111203]: info: :# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.23.12
[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip
html=/usr/share/doc/hplip-doc
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.23.12
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
policy-kit=yes
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=no
class-driver=no
hp-check[111203]: info: :
hp-check[111203]: info: :Current contents of '/var/lib/hp/hplip.state' file:
hp-check[111203]: info: :Plugins are not installed. Could not access file: No such file or directory
hp-check[111203]: info: :
hp-check[111203]: info: :Current contents of '~/.hplip/hplip.conf' file:
hp-check[111203]: info: :[commands]
scan = /usr/bin/simple-scan %SANE_URI%
[fax]
email_address =
voice_phone =
[installation]
date_time = 09/20/24 11:08:35
version = 3.23.12
[last_used]
device_uri = "hp:/usb/Photosmart_5510_series?serial=CN221329T605V3"
printer_name =
working_dir = .
[polling]
device_list =
enable = false
interval = 5
[refresh]
enable = false
rate = 30
type = 1
[settings]
systray_messages = 0
systray_visible = 0
[upgrade]
last_upgraded_time = 1625590134
latest_available_version = 3.17.10
notify_upgrade = false
pending_upgrade_time = 0
hp-check[111203]: info: : <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
hp-check[111203]: info: :
hp-check[111203]: info: :-------------------------
hp-check[111203]: info: :| External Dependencies |
hp-check[111203]: info: :-------------------------
hp-check[111203]: info: :
hp-check[111203]: info: : error: cups CUPS - Common Unix Printing System REQUIRED 1.1 - INCOMPAT 'CUPS may not be installed or not running'
hp-check[111203]: info: : gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 10.02.1 OK -
hp-check[111203]: info: : xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
hp-check[111203]: info: : scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.2.1 OK -
hp-check[111203]: info: : error: dbus DBus - Message bus system REQUIRED - 1.14.10 MISSING 'DBUS may not be installed or not running'
hp-check[111203]: info: : policykit PolicyKit - Administrative policy framework OPTIONAL - - OK -
hp-check[111203]: info: : network network -wget OPTIONAL - 1.21.4 OK -
hp-check[111203]: info: : avahi-utils avahi-utils OPTIONAL - 0.8 OK -
hp-check[111203]: info: :
hp-check[111203]: info: :------------------------
hp-check[111203]: info: :| General Dependencies |
hp-check[111203]: info: :------------------------
hp-check[111203]: info: :
hp-check[111203]: info: : error: libjpeg libjpeg - JPEG library REQUIRED - - MISSING 'libjpeg needs to be installed'
hp-check[111203]: info: : error: cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - - MISSING 'cups-devel needs to be installed'
hp-check[111203]: info: : error: cups-image CUPS image - CUPS image development files REQUIRED - - MISSING 'cups-image needs to be installed'
hp-check[111203]: info: : libpthread libpthread - POSIX threads library REQUIRED - b'2.39' OK -
hp-check[111203]: info: : error: libusb libusb - USB library REQUIRED - 1.0 MISSING 'libusb needs to be installed'
hp-check[111203]: info: : sane SANE - Scanning library REQUIRED - - OK -
hp-check[111203]: info: : error: sane-devel SANE - Scanning library development files REQUIRED - - MISSING 'sane-devel needs to be installed'
hp-check[111203]: info: : error: libavahi-dev libavahi-dev REQUIRED - - MISSING 'libavahi-dev needs to be installed'
hp-check[111203]: info: : error: libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 - MISSING 'libnetsnmp-devel needs to be installed'
hp-check[111203]: info: : error: libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 3.0.13 MISSING 'libcrypto needs to be installed'
hp-check[111203]: info: : python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.12.3 OK -
hp-check[111203]: info: : python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
hp-check[111203]: info: : error: python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 OPTIONAL 4.0 - MISSING 'python3-pyqt4-dbus needs to be installed'
hp-check[111203]: info: : error: python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 - MISSING 'python3-pyqt4 needs to be installed'
hp-check[111203]: info: : python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.3.2 OK -
hp-check[111203]: info: : python3-xml Python XML libraries REQUIRED - 2.6.1 OK -
hp-check[111203]: info: : error: python3-devel Python devel - Python development files REQUIRED 2.2 3.12.3 MISSING 'python3-devel needs to be installed'
hp-check[111203]: info: : python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 10.2.0 OK -
hp-check[111203]: info: : error: python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 - MISSING 'python3-reportlab needs to be installed'
hp-check[111203]: info: :
hp-check[111203]: info: :--------------
hp-check[111203]: info: :| COMPILEDEP |
hp-check[111203]: info: :--------------
hp-check[111203]: info: :
hp-check[111203]: info: : error: libtool libtool - Library building support services REQUIRED - - MISSING 'libtool needs to be installed'
hp-check[111203]: info: : gcc gcc - GNU Project C and C++ Compiler REQUIRED - 13.2.0 OK -
hp-check[111203]: info: : make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.3 OK -
hp-check[111203]: info: :
hp-check[111203]: info: :---------------------
hp-check[111203]: info: :| Python Extentions |
hp-check[111203]: info: :---------------------
hp-check[111203]: info: :
hp-check[111203]: info: : cupsext CUPS-Extension REQUIRED - 3.23.12 OK -
hp-check[111203]: info: : hpmudext IO-Extension REQUIRED - 3.23.12 OK -
hp-check[111203]: info: :
hp-check[111203]: info: :----------------------
hp-check[111203]: info: :| Scan Configuration |
hp-check[111203]: info: :----------------------
hp-check[111203]: info: :
hp-check[111203]: info: :'/etc/sane.d/dll.d/hpaio' not found.
hp-check[111203]: info: : hpaio HPLIP-SANE-Backend REQUIRED - 3.23.12 OK 'hpaio found in /etc/sane.d/dll.conf'
hp-check[111203]: info: : scanext Scan-SANE-Extension REQUIRED - 3.23.12 OK -
hp-check[111203]: info: :
hp-check[111203]: info: :------------------------------
hp-check[111203]: info: :| DISCOVERED SCANNER DEVICES |
hp-check[111203]: info: :------------------------------
hp-check[111203]: info: :
hp-check[111203]: info: :device `hpaio:/usb/Photosmart_5510_series?serial=CN221329T605V3' is a Hewlett-Packard Photosmart_5510_series all-in-one
device `hpaio:/net/HP_LaserJet_MFP_M232-M237?ip=192.168.0.17' is a Hewlett-Packard HP_LaserJet_MFP_M232-M237 all-in-one
hp-check[111203]: info: :
hp-check[111203]: info: :--------------------------
hp-check[111203]: info: :| DISCOVERED USB DEVICES |
hp-check[111203]: info: :--------------------------
hp-check[111203]: info: :
hp-check[111203]: info: : Device URI Model
hp-check[111203]: info: : -------------------------------- -------------------------
hp-check[111203]: info: : hp:/usb/Photosmart_5510_series?s HP Photosmart 5510 series
erial=CN221329T605V3
hp-check[111203]: info: :
hp-check[111203]: info: :---------------------------------
hp-check[111203]: info: :| INSTALLED CUPS PRINTER QUEUES |
hp-check[111203]: info: :---------------------------------
hp-check[111203]: info: :
hp-check[111203]: info: :
hp-check[111203]: info: :
hp-check[111203]: info: :
hp-check[111203]: info: :Type: Printer
hp-check[111203]: info: :Device URI: hp:/net/HP_LaserJet_MFP_M232-M237?ip=192.168.0.17
error: Communication status: Failed
hp-check[111203]: info: :
hp-check[111203]: info: :
hp-check[111203]: info: :
hp-check[111203]: info: :Type: Printer
hp-check[111203]: info: :Device URI: hp:/usb/Photosmart_5510_series?serial=CN221329T605V3
hp-check[111203]: info: :Communication status: Good
hp-check[111203]: info: :
hp-check[111203]: info: :
hp-check[111203]: info: :--------------
hp-check[111203]: info: :| PERMISSION |
hp-check[111203]: info: :--------------
hp-check[111203]: info: :
hp-check[111203]: info: :USB Photosmart_5510 Required - - OK Node:'/dev/bus/usb/003/019' Perm:' root lp rw- rw- rw- rw- rw- r--'
hp-check[111203]: info: :
hp-check[111203]: info: :-----------
hp-check[111203]: info: :| SUMMARY |
hp-check[111203]: info: :-----------
hp-check[111203]: info: :
hp-check[111203]: info: :Missing Required Dependencies
hp-check[111203]: info: :-----------------------------
error: 'libcups2' package is missing/incompatible
error: 'libdbus-1-dev' package is missing/incompatible
error: 'libjpeg-dev' package is missing/incompatible
error: 'libcups2-dev' package is missing/incompatible
error: 'cups-bsd' package is missing/incompatible
error: 'cups-client' package is missing/incompatible
error: 'libcupsimage2-dev' package is missing/incompatible
error: 'libusb-1.0.0-dev' package is missing/incompatible
error: 'libusb-0.1-4' package is missing/incompatible
error: 'libsane-dev' package is missing/incompatible
error: 'libavahi-client-dev' package is missing/incompatible
error: 'libavahi-core-dev' package is missing/incompatible
error: 'libavahi-common-dev' package is missing/incompatible
error: 'libsnmp-dev' package is missing/incompatible
error: 'snmp-mibs-downloader' package is missing/incompatible
error: 'openssl' package is missing/incompatible
error: 'python3-dev' package is missing/incompatible
error: 'libtool' package is missing/incompatible
error: 'libtool-bin' package is missing/incompatible
hp-check[111203]: info: :
hp-check[111203]: info: :Missing Optional Dependencies
hp-check[111203]: info: :-----------------------------
error: 'python3-reportlab' package is missing/incompatible
hp-check[111203]: info: :
hp-check[111203]: info: :Total Errors: 16
hp-check[111203]: info: :Total Warnings: 0
hp-check[111203]: info: :
hp-check[111203]: info: :
hp-check[111203]: info: :Done.Merci pour votre aide
Dernière modification par cmontesquat (Le 20/09/2024, à 11:15)
Hors ligne
#2 Le 20/09/2024, à 11:02
- xubu1957
Re : HP PhotoSmart 5510 - Scan impossible
Bonjour,
Le 18/01/2020, sylvain3800 a écrit :
I ] Le Titre du message
Cela parait bête, mais si dans le titre la marque et le modèle de l'imprimante pouvait être écrit cela serait déjà super utile pour les aidants, qui peuvent déjà se faire une première idée des pilotes qu'il te faut et de la procédure qu'il te faudra suivre pour les installer au besoin.
Et tu es prié de corriger le titre dans ton fil Pb d'impression en réseau.
Dernière modification par xubu1957 (Le 20/09/2024, à 11:26)
Conseils pour les nouveaux demandeurs et pas qu'eux
Important : Pensez à passer vos sujets en [Réso|u] lorsque ceux-ci le sont, au début du titre en cliquant sur Modifier sous le premier message, et un bref récapitulatif de la solution à la fin de celui-ci. Merci. Membre de Linux-Azur
En ligne
#3 Le 20/09/2024, à 11:16
- cmontesquat
Re : HP PhotoSmart 5510 - Scan impossible
Fait.
Hors ligne
Pages : 1